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Customer Relationship Management​

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Make the most of your customer experiences

NetSuite's Customer Relationship Management (CRM) solution helps companies manage interactions with current and potential customers, partners and suppliers in a single place. With all the capabilities of a traditional CRM solution, such as sales force automation (SFA), customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle — from lead all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.

Single Data Source. A single view of a customer across all channels provides complete visibility into all online, in-store and phone transactions and interactions.

Get visibility into pipeline and forecasts and streamline the sales process with a fully unified, robust quote-to-order, cash, and fulfillment solution.

 Streamline the execution and coordination of marketing campaigns across multiple diverse channels, ensuring optimal reach and engagement.


All in one solution

Customer Relationship Management

Customer Service Management
Create and automate case management processes so that customers can submit cases online, review the status and reply with follow-up communications. An online knowledge base helps customers get the answers they need.

Enhance Customer Satisfaction

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  • Customers can log into your website to submit trouble tickets and also access personalized content and relevant support documents.

  • Provide password-protected access to critical customer support tools, such as the Net Answers knowledge base.

  • Customers can update their profiles, view order history, check order status, and place new orders at any time.

  • Automated receipt confirmations are provided for service requests with case numbers.


Supercharge Sales Performance

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Accurately Measure and Predict Sales

Take the guesswork out of forecasts via real-time sales data, complete visibility into opportunities and a rich set of probability-based forecasting tools. Access customizable, role-based dashboards and real-time analytics for sales managers and representatives.


Marketing Automation

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  • Effective Campaign Management.Execute automated marketing across various channels.

  • Improve Sales Collaboration.Align and enhance marketing-sales teamwork, converting leads swiftly.

  • Measure Campaign Performance.Analyze statistics and ROI from campaign onset to transaction.

  • Shortened Sales Cycle.Segment data, personalize campaigns, and guide prospects effectively.


Partner Relationship Management

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Empower Partners for Growth

Design and execute integrated marketing campaigns, providing qualified leads for the right partners.

Align Sales with Partner Organizations

Integrate partner activities from PRM, sales activities from CRM, and order management into a single application.

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