Customer Relationship Management
Make the most of your customer experiences
NetSuite's Customer Relationship Management (CRM) solution helps companies manage interactions with current and potential customers, partners and suppliers in a single place. With all the capabilities of a traditional CRM solution, such as sales force automation (SFA), customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle — from lead all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.
Single Data Source. A single view of a customer across all channels provides complete visibility into all online, in-store and phone transactions and interactions.
Get visibility into pipeline and forecasts and streamline the sales process with a fully unified, robust quote-to-order, cash, and fulfillment solution.
Streamline the execution and coordination of marketing campaigns across multiple diverse channels, ensuring optimal reach and engagement.
.png)
Enhance Customer Satisfaction
-
Customers can log into your website to submit trouble tickets and also access personalized content and relevant support documents.
-
Provide password-protected access to critical customer support tools, such as the Net Answers knowledge base.
-
Customers can update their profiles, view order history, check order status, and place new orders at any time.
-
Automated receipt confirmations are provided for service requests with case numbers.
Supercharge Sales Performance
Accurately Measure and Predict Sales
Take the guesswork out of forecasts via real-time sales data, complete visibility into opportunities and a rich set of probability-based forecasting tools. Access customizable, role-based dashboards and real-time analytics for sales managers and representatives.
Marketing Automation
-
Effective Campaign Management.Execute automated marketing across various channels.
-
Improve Sales Collaboration.Align and enhance marketing-sales teamwork, converting leads swiftly.
-
Measure Campaign Performance.Analyze statistics and ROI from campaign onset to transaction.
-
Shortened Sales Cycle.Segment data, personalize campaigns, and guide prospects effectively.
Partner Relationship Management
Empower Partners for Growth
Design and execute integrated marketing campaigns, providing qualified leads for the right partners.
Align Sales with Partner Organizations
Integrate partner activities from PRM, sales activities from CRM, and order management into a single application.
