ERP — Order Management
Automate your Order-to-Cash Processes
NetSuite’s order management capabilities help streamline your order processing by eliminating manual bottlenecks, preventing errors and establishing a smooth flow from sales quote to order fulfilment ensuring timely invoicing and payment. NetSuite’s order and billing management capabilities integrate your sales, finance and fulfilment teams—improving quote accuracy, eliminating billing errors, strengthening revenue recognition processes and driving fulfilment accuracy and efficiency.
Benefits
Pricing & Promotions
Maximise profitability with centralised, multi-currency pricing management across all channels.
Sales Order Management
Expedite your order-to-cash process and focus on exceptions with rules-based automation.
Returns Management
Delight your customers with awesome support and communication throughout the process.
Pricing & Promotions
Omni-channel Pricing Management
Centrally define and manage pricing to ensure consistency and accuracy across all channels. When you choose to use NetSuite's native e-commerce, portals or integration tools you can be assured that your customers are always being charged the right price with any updated being applied in real-time.
Sales Order Management
Gross Profit Analysis
Optimize profitability on an order by order basis with NetSuite's real-time gross profit analysis functionality. Choose from multiple methods to establish item costs including last receipt, average, standard and defined to see estimated gross profitability percentages on the order as it is being entered. Each line on the order can then be identified as being at risk of challenging your company's profitability standards.
Returns Management
Simplify the returns process and turn a negative into a positive with awesome communication and execution
NetSuite's return material authorization feature is integrated into the customer support area and is often kicked off and managed through the support / case management area. This allows us the ability to easily track recurring issues over time and provide strategic insights through dashboard analytics .